Privacy Policy for CityTech Engineering Mobile App

Effective Date: July 26, 2026
Last Updated: July 26, 2026

1. Introduction

CityTech Engineering LLC (“CityTech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information processed through the CityTech Engineering mobile application (“App”).

The App is an employee management and business support application intended primarily for authorized employees, representatives, and other approved users of CityTech Engineering LLC.

This Privacy Policy explains:

  • What information we collect;

  • How we use that information;

  • When information may be shared;

  • How information is stored and protected;

  • How long information may be retained; and

  • The privacy rights available to App users.

By accessing or using the App, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Who Is Responsible for Your Information?

CityTech Engineering LLC is responsible for determining how personal information processed through the App is used.

The App may be technically developed, maintained, hosted, or supported by authorized technology service providers acting on behalf of CityTech. These providers may process information only as required to provide their contracted services and subject to applicable confidentiality and security obligations.

3. Information We Collect

The information collected depends on your role, your use of the App, and the features made available to you.

3.1 Account and Login Information

We may collect information required to create, authenticate, and manage your App account, including:

  • Full name;

  • Email address;

  • Username or employee login;

  • Employee identification number;

  • Password or authentication credentials in protected form;

  • Company, department, branch, or work location;

  • Job title or employment role;

  • Account status; and

  • Access permissions.

Passwords should not be stored in readable form. Authentication credentials should be protected using appropriate security measures.

3.2 Employee Information

Where required for employee management, the App may process employment-related information, including:

  • Employee name and profile details;

  • Employee number;

  • Department and designation;

  • Supervisor or reporting manager;

  • Work location;

  • Employment status;

  • Employee documents;

  • Requests, approvals, and workflow records;

  • Internal communications;

  • Assigned tasks or responsibilities;

  • Attendance or work-related records, where enabled; and

  • Other information submitted or maintained as part of the employee management process.

The exact employee information available in the App may depend on the user’s role and permissions.

3.3 Contact and Customer Support Information

When you contact CityTech through the App, website, email, or a support form, we may collect:

  • Name;

  • Email address;

  • Phone number, when provided;

  • Employee or account details;

  • Subject of the inquiry;

  • Message content;

  • Supporting documents;

  • Screenshots;

  • Complaint or support request details; and

  • Communications exchanged with our support team.

3.4 Photos, Camera Access, and Uploaded Files

The App may request permission to access your device camera, photo library, or file storage when required for a feature you choose to use.

Information collected through these features may include:

  • Photographs captured using the device camera;

  • Images selected from the photo library;

  • Profile photographs;

  • Employee-related documents;

  • Work-related evidence or attachments;

  • Screenshots;

  • PDF documents;

  • Forms and supporting records; and

  • Other files voluntarily uploaded by the user.

Camera, photo library, and file permissions are used only when necessary to enable the relevant App feature.

You may refuse or withdraw these permissions through your device settings. However, certain upload or document-related functions may not work without the required permission.

3.5 Support and Activity Records

We may retain records of:

  • Support requests;

  • User-submitted forms;

  • Approval or rejection actions;

  • Employee-management workflows;

  • Documents uploaded through the App;

  • Dates and times of relevant actions; and

  • Changes made to records.

These records may be required for business operations, accountability, security, dispute handling, and employee administration.

4. How We Use Your Information

We may use personal information processed through the App for the following purposes:

4.1 Providing and Managing the App

We use information to:

  • Create and manage user accounts;

  • Authenticate users;

  • Control access to App features;

  • Provide employee-management functions;

  • Display information relevant to the user’s role;

  • Process forms, requests, approvals, and records;

  • Enable document, photo, and file uploads;

  • Maintain App functionality; and

  • Provide authorized users with access to business information.

4.2 Employee Management

We may process employee information to:

  • Maintain employee records;

  • Manage internal employee requests;

  • Support approval workflows;

  • Facilitate communication between employees and management;

  • Maintain work-related documentation;

  • Administer employment-related processes;

  • Verify information submitted by employees; and

  • Support CityTech’s internal administrative operations.

The App does not give every user access to all employee information. Access should be restricted according to assigned roles and business requirements.

4.3 Customer and User Support

We use contact and support information to:

  • Respond to questions and requests;

  • Investigate technical issues;

  • Resolve account or access problems;

  • Process complaints;

  • Communicate about support cases;

  • Review screenshots or documents submitted for assistance; and

  • Improve the reliability and usability of the App.

4.4 Security and Misuse Prevention

Information may be processed to:

  • Protect user accounts;

  • Prevent unauthorized access;

  • Detect suspicious activity;

  • Investigate misuse;

  • Maintain system security;

  • Enforce internal policies; and

  • Protect the rights, property, and safety of CityTech, its employees, and other users.

4.5 Legal and Business Requirements

We may process or retain information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to lawful requests from competent authorities;

  • Establish, exercise, or defend legal claims;

  • Conduct internal reviews or investigations;

  • Maintain required employment and business records; and

  • Protect CityTech’s legitimate business interests.

5. Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

  • It is necessary to provide the App and its functions;

  • It is necessary to administer the employment relationship;

  • It is required to perform CityTech’s contractual or business obligations;

  • It is necessary for legitimate operational, administrative, security, or support purposes;

  • It is required to comply with a legal obligation;

  • The user has voluntarily submitted the information; or

  • Consent has been obtained where consent is required.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal, employment, contractual, and operational requirements.

6. How We Share Information

CityTech does not sell or rent personal information collected through the App.

Information may be shared only where reasonably necessary with the following categories of recipients.

6.1 Authorized CityTech Personnel

Information may be available to authorized personnel, including:

  • Human resources personnel;

  • Management;

  • Department managers;

  • Reporting managers;

  • System administrators;

  • Customer-support personnel; and

  • Other employees who require access for legitimate business purposes.

Access should be limited according to user roles and responsibilities.

6.2 Technology and Service Providers

Information may be processed by authorized providers that assist with:

  • App development and maintenance;

  • Software hosting;

  • Cloud infrastructure;

  • Database management;

  • System security;

  • Data backup;

  • Technical support;

  • Email delivery;

  • Notifications; and

  • Other technology services required to operate the App.

These providers should be permitted to process information only for the services they provide to CityTech.

6.3 Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable laws;

  • Respond to a court order or lawful government request;

  • Cooperate with competent regulatory or law-enforcement authorities;

  • Investigate suspected fraud, misuse, or security incidents;

  • Protect CityTech’s legal rights; or

  • Protect the safety of employees, users, or other persons.

6.4 Business Changes

If CityTech undergoes a merger, restructuring, acquisition, sale, or transfer of part of its operations, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

7. International Processing and Storage

CityTech operates in more than one location and may use technology providers or infrastructure located in different countries.

As a result, personal information may be processed or stored outside the country in which the user is located.

Where information is transferred internationally, CityTech will take reasonable steps to ensure that the information receives an appropriate level of protection and is processed consistently with this Privacy Policy and applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The duration of the user’s employment or authorized relationship with CityTech;

  • The period during which an App account remains active;

  • Business and operational requirements;

  • Employee record-keeping requirements;

  • Support and complaint-handling requirements;

  • Contractual requirements;

  • Security and audit requirements;

  • Backup retention periods;

  • Dispute-resolution requirements; and

  • Applicable legal obligations.

When information is no longer required, it may be securely deleted, anonymized, or archived where continued retention is legally or operationally required.

Removal of the App from a device does not automatically delete employee records, support records, or other information maintained in CityTech’s systems.

9. Information Security

CityTech uses reasonable administrative, organizational, and technical measures intended to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Improper use;

  • Unauthorized alteration;

  • Unauthorized disclosure; and

  • Destruction.

These measures may include:

  • User authentication;

  • Role-based access controls;

  • Restricted administrative access;

  • Secure communications;

  • Database protections;

  • Backups;

  • System monitoring; and

  • Internal confidentiality controls.

However, no mobile application, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for:

  • Keeping login credentials confidential;

  • Using a secure device;

  • Preventing unauthorized access to their account;

  • Logging out where appropriate;

  • Not sharing passwords;

  • Immediately reporting suspected unauthorized access; and

  • Keeping the App and device operating system updated.

10. User Permissions

The App may request device permissions for specific functions.

Camera

Camera permission may be used to capture photographs or documents required for employee-management, support, profile, or other authorized App functions.

Photos and Media Library

Photo-library permission may be used to select and upload existing images or supporting documents.

Files and Storage

File access may be used to select, upload, view, or download work-related or support-related documents.

The App should not access the camera, photos, or files unless the user activates a feature requiring that access or grants the necessary permission.

Device permissions can normally be reviewed or withdrawn through the privacy settings of the user’s device.

11. User Rights and Requests

Depending on applicable law and the nature of your relationship with CityTech, you may have the right to request:

  • Confirmation of whether your personal information is being processed;

  • Access to your personal information;

  • Correction of inaccurate or incomplete information;

  • Deletion of certain personal information;

  • Restriction of certain processing;

  • Objection to certain processing;

  • Withdrawal of consent where processing relies on consent;

  • A copy of certain information; or

  • Information about how your personal information is used.

Some requests may be restricted where the information must be retained for employment, contractual, legal, security, audit, dispute-resolution, or legitimate business purposes.

Employees may also contact the relevant Human Resources representative to update employment records or exercise rights relating to employee information.

We may need to verify your identity before responding to a privacy request.

12. Account Deactivation and Deletion

Because the App is intended for authorized employee and business use, users may not always be able to independently delete their accounts from within the App.

To request account deactivation or deletion, contact CityTech using the details provided below.

Account deletion may remove or disable access to the App. However, CityTech may retain certain employee records, approval records, documents, support communications, audit records, or other information where required for legitimate employment, business, contractual, security, or legal purposes.

13. Employee Privacy

The App is intended primarily as a business and employee-management tool.

Where an employee uses the App as part of their employment:

  • Certain information may be provided by CityTech rather than directly by the employee;

  • Processing may be necessary to manage the employment relationship;

  • Managers and authorized personnel may access information relevant to their responsibilities;

  • Employment records may be retained after the App account is deactivated; and

  • Requests concerning employee records may be handled together with CityTech’s applicable employment policies and legal obligations.

This Privacy Policy does not replace an employment contract, employee handbook, workplace privacy notice, or other internal CityTech policy.

14. Children’s Privacy

The App is intended for authorized adult employees, representatives, and business users.

It is not directed to children and should not be used by anyone under the minimum legal age required to enter an employment or authorized business relationship.

CityTech does not knowingly use the App to collect personal information from children for consumer or marketing purposes.

If you believe that a child has provided personal information through the App without appropriate authorization, please contact us.

15. Third-Party Websites and Services

The App may contain links to external websites or services.

CityTech is not responsible for the privacy practices, content, security, or availability of third-party websites or services that operate independently from CityTech.

Users should review the privacy policies of those third parties before providing information to them.

16. Advertising and Sale of Personal Information

The App is intended for employee management and business support.

CityTech does not use personal information collected through the App for third-party behavioral advertising and does not sell personal information collected through the App.

17. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • App features change;

  • New employee-management functions are introduced;

  • Data-processing practices change;

  • Service providers change;

  • Security requirements change; or

  • Legal or regulatory requirements change.

The updated policy will be published with a revised “Last Updated” date.

Where required or appropriate, users may also be notified of material changes through the App, email, website, or another suitable communication method.

Continued use of the App after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, where permitted by applicable law.

18. Contact Us

For questions, privacy requests, corrections, account-deletion requests, or complaints concerning this Privacy Policy or the CityTech Engineering mobile application, contact:

CityTech Engineering LLC
Head Office and Factory
Plot No. 11, Block No. 11
Umm Al Thuoob, Umm Al Quwain
United Arab Emirates

Email:info@citytecheng.com
Telephone: +971 6 767 1651
Website: citytecheng.com

Please include sufficient information to identify your account and explain your request. Do not send passwords or other highly sensitive authentication information by email.


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